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FAQs / Help

How do I use my Ticket?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. Please print out the email or show it to us on your mobile phone to gain entry to the event/activity you have booked.

Do you issue refunds?

Tickets are non-refundable and non-transferable.

In event of cancellation due to weather refunds are at the discretion of the event organiser.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a ticket containing a barcode and booking reference number.  Present this ticket on arrival on your smartphone or print out.

I have purchased a family ticket, what does that allow?

A family ticket allows event admission for 4 individuals, usually 2 adults and 2 children unless specified otherwise at the time of booking.

What is the age for a child ticket?

A child ticket covers someone under 16 years. 

I have purchased tickets for a children’s event, can I leave my children and return when the event ends?

No, our events require at least one parent or guardian to remain with their children throughout the event duration.

Is there wheelchair access?/ Is this activity suitable for wheelchair users?

Wheelchair accessibility varies according to venue and activity.  Please check activity/event details for specific accessibility information or contact us with any questions on info@theparkstrust.com.

Is there blue badge parking?

Limited blue badge parking for the disabled is normally available depending on the park location, please see individual event for information.  Blue badges must be displayed.

Can I purchase a ticket on the day.

All events and activities must be pre-booked unless stated otherwise

Can I bring pets to the event?

No pets allowed unless it is an event specifically for dog owners or the event description states otherwise. All assistance dogs are welcome.

Will the event go ahead even if it’s raining?

Yes, the majority of events can take place in most weather conditions, please come prepared with suitable clothing and footwear.

Is smoking or vaping allowed at the event?

We ask that everyone attending outdoor events respect other park users by refraining from smoking and vaping at ticketed performances and children’s events. 

How can I get in contact with you?

You can contact us on 01908 233600 or via email; info@theparkstrust.com

Events are subject to change please see our website for up-to-date information

Other questions

For more frequently asked questions please click here http://parkstrust.co.uk/our-work/frequently-asked-questions/